Refund policy

Last updated: October 10, 2026

 

We want you to be happy with your ShedSnug order. If something isn't right, contact us and we'll work it out.

 

30-day returns

You can request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

 

How to start a return

Please contact us first at thefurfix@mail.grokbot.com with your order number and the item you'd like to return. We'll reply with return instructions and the return address. Items sent back without contacting us first may not be accepted or refunded.

If you're returning an item because you changed your mind, return shipping costs are your responsibility and are not refunded.

 

Damaged, defective, or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund, at no cost to you.

 

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 5-10 business days of receiving the return. Your bank or card issuer may take additional time to post the refund.

 

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

 

Questions

Email us at thefurfix@mail.grokbot.com. We usually reply within 1-2 business days.